In this video, I teach how to reserve a room at a hotel and how to understand (and use) the most common phrases you will need. Included is a short example of how a real, natural conversation would sound when you are making reservations.
The lesson is all in slow and easy English to make it easy for you to follow and understand.
Pierre: Hello, thank you for calling the Desolation Hotel. My name is Pierre. How can I help you?
Syl: Yes, hello. I’d like to make a reservation.
Pierre: Certainly. When would you like to check in?
Syl: Do you have any rooms available for October 12th?
Pierre: Yes we do. And for how many nights will that be?
Syl: That’s four nights.
Pierre: So you’ll be checking out on October 16th, then?
Syl: No, the 17th.
Pierre: I’m sorry sir, that’s, uh… The 17th would be five nights.
Syl: Aaah, right, right. Sorry.
Pierre: No problem, sir. So that’s five nights and you’ll be checking out on the 17th?
Pierre: Okay. And would you like a smoking room or a non-smoking room?
Syl: No smoking, please.
Syl: By the way, how much are the rooms?
Pierre: Well, the rates depend on the type of room. For the nights you’ll be staying, we have the Deluxe Executive Suite and a standard room available. The Deluxe Executive Suite is $649, plus tax, per night.
Syl: Oh wow! How much is the standard room?
Pierre: The standard room is $233, plus tax.
Syl: OK, I’ll take the standard room, please
Pierre: No problem sir. May I have your name, please?
Syl: Yes, it’s Syl Primeau.
Pierre: Could you spell that for me, please?
Syl: Sure. It’s, uh, S-Y-L P-R-I-M-E-A-U.
Pierre: S-Y-L P-R-I-M-E-A-U?
Syl: Yup, that’s right.
Pierre: Great. OK, and how will you be paying?
Syl: Do you take Visa?
Pierre: Yes we do. Would you like to use that?
Syl: Yes, please.
Pierre: Okay, great. Can I have your credit card number, please?
Syl: Let me check. Just a moment, please. (Gets wallet.) That’s, uh… Let me see here… Yeah, it’s, uh… 1234 5678 9000.
Pierre: OK, let me confirm that number. Is it 1234 5678 9000 ?
Syl: Yes, that’s right.
Pierre: OK, and what’s the expiration date?
Syl: The expiry date? Is, uh, April 2014.
Pierre: April, 2014. OK. Okay, great! You’re all set. Will there be anything else today?
Syl: No, that’s fine. Thanks.
Pierre: OK. Thank you. Have a good day sir.
Syl: Thanks. You too.